Support

How do I cancel my subscription?

It depends on where you subscribed. If you subscribed in the app, the purchase is charged by Apple (App Store) or Google (Google Play) to your store account, and is canceled in that store's subscription settings, at least 24 hours before renewal. On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Payments & subscriptions > Subscriptions.

If you subscribed on bodylab.coach, cancel from your account on the website with "Manage subscription" (Stripe's payment portal), or email us and we will do it for you.

Deleting the app does not cancel your subscription. When you cancel, you keep access until the end of the period you already paid for.

I got a new phone or reinstalled the app. How do I get my subscription back?

Log in with the same Bodylab account, open the plans screen in the app, and tap "Restore purchases". Your phone must be signed in to the same Apple or Google account you paid with.

If you subscribed on the website, your plan is tied to your Bodylab account: just log in.

How do I delete my account?

In the app: Profile > the gear icon, top right > "Delete account". If you can't access the app, email us from your account's email address. Deleting your account does not cancel a subscription bought in an app store: cancel it there too.

I can't log in

Log in with the same method you used to create your account: Apple, Google, or email.

With Apple: if you chose to hide your email, your account uses an Apple address (@privaterelay.appleid.com). Always use "Continue with Apple" with the same Apple ID.

With Google: pick the same Google account you signed up with.

With email: if you forgot your password, tap "Forgot your password?" and we'll email you a link to set a new one. If it doesn't arrive, check your spam folder.

My walk doesn't record the route well, or stops when the screen is locked

Bodylab uses your location only while you record an activity. When the app asks, allow location "While Using the App" and keep precise location on. If you denied it, turn it on in your phone's settings, under Bodylab.

On iPhone you can lock your screen or switch apps: the walk keeps recording and you'll see the blue location indicator at the top of the screen while it does.

On Android you can lock your screen: the walk keeps recording and you'll see a walk notification. Don't dismiss it, and if recording stops, turn off battery optimization for Bodylab.

Outdoors under open sky, GPS is more accurate than between tall buildings or indoors.

What do you do with my data?

Your data travels encrypted and Bodylab never sells it. You can export or delete it whenever you want. The full details are in the Privacy Policy.